How do I load a previously saved game? (Facebook)

NOTE: This only works for players that had previously used the save game feature when Facebook was used in Taps to Riches, and who wish to restore an old game save.

Unfortunately, this is a manual process that involves you and our support team and may take us a little time to complete on our side. First, here is what we need from you:

1. Find your Facebook ID and carefully copy it somewhere. Follow the steps in the Facebook link here and select Taps to Riches when choosing “View or edit an app or game.”

2. Launch Taps to Riches and ensure you have updated to Version 2.96 or newer.

3. Make sure to save your current game using Google. (For more help, see the article called "How do I save my Taps to Riches game?")

4. Next, go to the settings menu by clicking on the menu button at the top left of your game screen. If you don’t see ‘save’ and ‘load’ icons, click on the ‘gear’ icon at the bottom of the menu screen.

5. From the settings menu, choose the “Give us feedback” option. This feature allows you to send an email to our support team. This email will automatically include technical data from your game, which we need to be able to find your saved data.

6. Write us an email in the form provided. 

• In the subject line, type “Restore Facebook Game Save."
• In the email line, type your email address. If your email address is not correct we will not be able to communicate with you. 
• In the body of the email, type “My Facebook ID is” and then type your Facebook ID. Please double-check this. If it is not correct, we will not be able to find your old saved game.
  
• When you are done, tap the “Send feedback” button at the bottom of the email area.

7. You should receive an automated email from our support team acknowledging receipt of your email.

• If you do not, please check your spam folder and add [e-mail] as ‘not spam’ in your email program. It is critical that we be able to communicate with you.

8. Please know that we are a small team and it may take us a while to reconnect your old data to your new data. Please be patient!

9. When we are done, we will email you with instructions on next steps. Thereafter, you’ll have your old Taps to Riches saved game state back once again. Going forward, it should update with the new Google autosave.